RELATIONSHIP MANAGER
Key Skills : Marketing, branding,promotion, BRAND, , Channel sales, sales and promotion. Marketing,
Job Description
Role & Responsibility: a) Responsible for empanelment of channel and acquiring the customers for Home Loan from open market and developer relationships. b) Responsible for ensuring the adherence of KYC documents as per the guidelines by the company. c) Responsible for achieving the cross-sell targets from the Home Loan customers like insurance or any other appropriate product which may come up from time to time. d) Responsible for establishing the Piramal brand and managing the sales and business development activities for Home Loans with focus on affordable / mass affluent segment in the assigned hub location. e) The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY. f) Responsible for Smooth functioning of the lending process at various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service. g) Responsible for ensuring the proper completion of the files within timeline as per the company checklist. h) Responsible for ensuring the proper closure of disbursement documentation within the timeline i) Responsible for guiding the customer with clarity towards applying for Home Loan and explaining the product features in terms of ROI, Processing Fees, Terms and conditions etc. j) Responsible for communicating the reasons for rejection to the customer whose file has been rejected. k) Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements l) Responsible for training, development and activisation of channels and release of channel payments on time. m) Responsible for maintaining the existing relationship with builders for APF & bulk sales. n) Responsible for sourcing of builder project files and getting their project approval done by the organization. o) Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, handling of complaints and customer retention. p) Ensuring the ownership of early delinquencies and working closely with the Collection and Credit team. q) Ensuring active participation with Operations team for resolving PDD (Post disbursal document) Issues. The role as defined above is subject to change at the discretion of PFSSPL